Frequently asked questions
What is the return policy?
We do not accept returns or exchanges. All orders are carefully checked before dispatch to ensure quality.
Please make sure to record a clear unboxing video from start to finish when opening your parcel.
This is required for any issue to be reviewed. Thank you for understanding and supporting a small business.
What payments do you accept and is is safe to shop on your website ?
We accept all major credit card and debit cards. Yes, we use secure encryption technology to protect your personal and payment information.
When will I get my order?
All orders are processed within 1–2 business days after payment confirmation. Once dispatched, parcels are delivered within 2–3 working days through our trusted courier partners. You’ll receive a message with your tracking number via Instagram DM or email once your order has been shipped.
Do you ship internationally?
Yes, we offer international shipping to selected countries. Shipping prices and delivery times vary depending on your location and the number of items ordered.
Please note that any customs charges, import taxes or duties applied by your country are the customer’s responsibility. These charges vary by country and are not included in the item or shipping price.
For a shipping quote or further information, please email us or contact us on Instagram before placing your order.
Where are your products manufactured?
Our collections are 100% curated from reputable suppliers across the UK and abroad, selected for their craftsmanship, quality, and value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
What is the minimum spend for jewellery-only orders?
For jewellery-only purchases, the minimum spend is £25.
Orders below £25 will incur a small additional shipping fee to help cover postage and packaging.
Do you accept returns on jewellery?
For hygiene reasons, jewellery returns are only accepted if the item arrives damaged, and an opening video is required.
How should I store my jewellery?
To maintain shine and longevity:
• Store in a dry place
• Avoid water, perfume and chemicals
• Keep in original packaging when possible